Frequently Asked Questions

What services do you offer?

Eliminate Waste provides reliable valet trash services for apartment communities and commercial properties. We offer doorstep waste collection, scheduled pickups, and a commitment to maintaining clean, well-kept environments.

How do I get started?

Getting started is easy. Simply contact us through our website or by phone, and a member of our team will assist you with setting up service tailored to your property’s needs.

What makes you different?

As a woman-owned, Houston-based business, we take pride in delivering dependable service with a strong focus on cleanliness, professionalism, and community care. We strive to keep our communities clean while offering competitive rates and excellent customer service.

How do I submit a complaint?

You can submit a complaint by emailing us at Contact@eliminatewaste.net and our team will respond promptly to address your concerns.

No Service Holidays

  • New Year’s Day (January 1)

  • Memorial Day (last Monday in May)

  • Independence Day (July 4)

  • Labor Day (first Monday in September)

  • Thanksgiving Day (fourth Thursday in November)

  • Christmas Day (December 25)

What days is service unavailable due to weather conditions?

Service may be temporarily suspended during severe weather conditions to ensure the safety of our team and residents. Updates will be communicated as needed.

Frequently Asked Questions

I need a replacement trash bin.

Please contact us by phone to submit a request for a replacement trash bin, and we will assist you as quickly as possible.

I believe some of my belongings were accidentally collected from outside my door. Who should I contact to resolve this?

If you believe personal belongings were mistakenly collected, please contact us by phone or email, and we will work to resolve the issue promptly.

What should I do if my trash was missed during service?

If your trash was missed, please place it in your trash bin for collection on the next scheduled business day. Alternatively, you may dispose of it in your local waste containers.

What are the Doorstep Collection Requirements for Texas?

All trash must be securely tied in leak-proof bags and placed outside your door during designated service hours. Bags should not obstruct walkways and must comply with community and local regulations.

What is the bag size and weight limit of the bags of trash?

We accept standard 13-gallon trash bags. Bags should be securely tied and not exceed a manageable weight for safe handling.

Business Hours

Monday through Friday, 9:00 AM – 5:00 PM